PPartnership, Client & Process Operations Manager
From signed contract to live data in under 48 hours.
I run external data and technology partnerships end to end — selection, onboarding, technical delivery, renewal — as the sole owner of the relationship. Most recently at the Center for Tech and Civic Life, I onboarded 6 partner organizations, renewed 4 more, and built the process and dashboards that made data availability visible to everyone involved.
The pipeline I built at CTCL
New election-data partners used to take weeks to get from a signed contract to live access. I redesigned the process end to end, working directly with partners and internal engineering. Here's what it looks like now.
Selection & Vetting
Assess partner fit, data needs, and technical readiness before a contract is signed.
Contract Signed
Kick off the internal handoff between legal, engineering, and partnerships.
Technical Onboarding
Configure access, credentials, and delivery pipelines alongside engineering.
Live Data Access
Partner is receiving live ballot and election data, tracked on a shared dashboard.
Renewal & Growth
Structured interviews and health metrics inform renewal and expansion conversations.
Built and maintained partner-facing dashboards tracking data availability, delays, and completeness — giving every stakeholder the same real-time picture, and increasing partner satisfaction along the way.
Ran structured interviews with key partners each renewal cycle, turning feedback into concrete changes that improved satisfaction and retention across the base.
Before this process existed, a new partner could wait three to six weeks between a signed contract and their first live data pull. Handoffs between legal, engineering, and partnerships happened over scattered email threads with no single owner, so requests stalled while everyone assumed someone else was moving them forward.
I mapped every step a partner touched from signature to first delivery, then rebuilt it around one clear owner and a fixed checklist that engineering and partnerships could both see. Every new partner moved through the same five stages, with credential and pipeline setup starting the moment a contract was countersigned — not after.
I built partner-facing dashboards that tracked data availability, delays, and completeness in real time, so partners could see their own status instead of asking for updates. That same visibility let me catch internal bottlenecks before a partner had to flag them.
Contract-to-live-access time dropped from multiple weeks to under 48 hours. Using that visibility and a structured interview process, I onboarded 6 new partner organizations and managed renewals for 4 existing partners, improving satisfaction and retention along the way.
Where I've done this work
Six years across nonprofit civic tech, freelance operations, and teaching — always at the point where partner relationships meet technical delivery.
Center for Tech and Civic Life
- Revamped and launched an end-to-end partner selection and onboarding process, cutting contract-to-live-access time to under 48 hours.
- Onboarded 6 new partner organizations and managed year-over-year renewals for 4 existing partners as the sole individual contributor on partner relationships.
- Conducted structured interviews with key partners, using the feedback to improve satisfaction and retention across the renewal base.
- Coordinated with program and project managers on internal debriefs that fed directly into funder reports.
- Built and maintained partner-facing dashboards tracking data availability, delays, and completeness.
- Partnered with engineering and research teams to triage, debug, and resolve data delivery issues.
- Ran a listening tour across partner organizations that led to a reorganization of team objectives the following year.
- Built and grew the recruitment and collaboration pipeline for current and prospective data partners.
Core competencies
- Contract-to-access process design
- Partner vetting
- Onboarding execution
- Renewals
- Structured customer interviews
- Satisfaction & retention tracking
- Partner-facing dashboards
- Data availability & completeness tracking
- Technical triage with engineering
- Funder reporting & internal debriefs
- Customer stories
- Cross-functional research collaboration
Education
Certifications
- Scrum Master Certified (SMC)
- PMP — In Progress
- Project Management Professional Certificate
- Digital Adoption Certification
- Product-Led Certification